Data Security & Privacy Policy

1. Information We Collect

To provide high-precision automation services, AetherFlow collects various types of information through our website and service interactions. We categorize these into two main streams: operational data and engagement data.

Operational Data: When you engage our services for RPA or AI implementation, we may process technical data necessary for system integration. This includes system logs, metadata from automated workflows, and structural information about your legacy systems. This data is used exclusively for optimizing the efficiency of your digital workforce and ensuring system stability.

Engagement Data: We collect information that you voluntarily provide through our contact forms, audit requests, and consultation bookings. This typically includes your name, professional email address, company name, and specific operational challenges you wish to solve. We use this information to tailor our solutions to your unique business needs.

Technical Information: Our website automatically collects certain technical details to improve user experience. This includes IP addresses, browser types, device identifiers, and page interaction patterns. This data is anonymized and used for statistical analysis to enhance our digital infrastructure.

2. How We Use Your Information

The primary purpose of data collection at AetherFlow is to deliver and improve our intelligent automation solutions. We use your information in the following ways:

• Service Delivery: To implement, manage, and monitor the performance of your custom RPA bots and AI analytics dashboards.
• Predictive Optimization: We use anonymized performance metrics to train our adaptive algorithms, ensuring that your automation environment evolves to meet new operational challenges.
• Communication: To respond to your inquiries, provide technical support, and send relevant updates regarding your automation journey.
• Security Monitoring: To detect, prevent, and respond to potential security threats or unauthorized access to our digital ecosystem.
• Compliance: To fulfill our legal obligations and maintain records required by international data protection standards.

3. Data Processing & Storage Protocols

AetherFlow utilizes enterprise-grade infrastructure to ensure that all data processing occurs within a secure, controlled environment. Our storage protocols are designed to prevent data leakage and ensure rapid recovery in the event of a system anomaly.

We employ AES-256 encryption for data at rest and TLS 1.3 protocols for data in transit. Our server environments, including those used for cloud orchestration, are hosted in highly secure data centers that meet or exceed Tier III standards. We implement a Zero-Trust architecture, meaning every request for data access is strictly verified, regardless of its origin within or outside our network.

For our clients in the Fintech and Healthcare sectors, we provide additional layers of security, including hardware security modules (HSMs) and dedicated private cloud instances to ensure total isolation of sensitive processing tasks.

4. International Standards and GDPR Compliance

While we are a Mumbai-based organization, we recognize the global nature of business and data flow. AetherFlow is fully committed to compliance with the General Data Protection Regulation (GDPR) for our European partners and follows the principles of the Information Technology Act in India.

Our RPA implementations are designed to be non-invasive, meaning they interact with your systems through standard user interfaces rather than direct database access, significantly reducing the surface area for potential data exposure. We conduct regular Data Protection Impact Assessments (DPIAs) for all high-scale automation projects to ensure that privacy remains a priority throughout the project lifecycle.

5. Data Retention and Deletion

We do not retain your information longer than is necessary for the purposes outlined in this policy. Operational data related to specific automation tasks is typically purged following the successful completion of the processing cycle, unless otherwise required for audit purposes.

You have the right to request the deletion of your personal and professional data from our systems at any time. Upon receiving such a request, we will initiate our secure deletion protocol, which ensures that data is overwritten and rendered unrecoverable across all our primary and backup storage systems.

6. Third-Party Disclosures

AetherFlow does not sell, trade, or otherwise transfer your identifiable information to outside parties for marketing purposes. We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and comply with our strict security standards.

This typically includes cloud infrastructure providers like AWS, Azure, or Google Cloud, where our automation instances may be deployed. We ensure that all such partners maintain rigorous security certifications, including ISO 27001 and SOC 2 Type II.

7. Your Rights and Contact Information

As a user of AetherFlow services, you have the right to access the information we hold about you, request corrections to inaccurate data, and object to certain types of processing. We are committed to transparency and will provide you with a clear explanation of how your data is being used upon request.

If you have any questions regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer at:

Email: [email protected]

Address: Level 8, One BKC, Bandra Kurla Complex, Mumbai, Maharashtra 400051, India.